An article written and published by Sioux Falls business announced that Forbes Magazine recently ranked the top three banks in each state, and we are proud to share that Dakotaland FCU was the only credit union in the state named to the list.
The magazine partnered with Statista, a market research firm, “to conduct in-depth interviews of more than 26,000 U.S. citizens from all 50 states on their banking relationships,” it said. The interview consisted of an overall satisfaction score and the likeliness of a customer or member recommending the financial institution. Respondents were asked to answer questions from 6 different pillars of service: trust, terms and conditions, branch services, digital services, customer service, and financial advice.
They based their rankings on a scale of 1 to 100, with scores ranging from 74.2 to 93.6. 2.7% of all banks nationwide were named to the list, and we were the only credit union in SD listed.
As a cooperative, we stand firm in the ideals of the credit union and work to prioritize member satisfaction. We are proud of our efforts and thankful for national recognition from such a prestigious organization. As we continue to update and advance our services, we will always go back to the basics of customer service and prioritize member satisfaction above all else to ensure our members feel valued within our credit union.
Click the links below to view further information on the Forbes list, and view the ranking announcements published by Sioux Falls business.